Media screen addons are not working but live TV and YouTube are working.
Live TV, IPTV and YouTube addons are working/streaming but all addons from the MEDIA screen are unresponsive.
This has occurred in a few instances and has continued to baffle those experiencing this situation. In very simple terms, the device is connected to the internet, but only partially. While the correct date and time are displayed and speed tests come back fine, there is a blockage to critical gateways preventing the viewer from accessing certain fileservers.
This situation has been best remedied by performing a full reboot of the modem/router for your network. This process requires the user to disconnect the power from both the modem and router for at least 5 minutes and then resetting the power. In many cases, the modem and router are an all-in-one device. Some modem/router devices also have a battery back-up component which will also need to be removed during this process to ensure a full reset. We also recommend that you fully power the streaming box down prior to this process and disconnect all cords. Once the modem/router reset is finished, reconnect your streaming box and power it back up.
For more advanced users who are using their own router, rather than the one provided by your ISP, ensure that your router has the most recent firmware updates.